On one side, VELITES FITNESS, SL (Hereinafter the Supplier), established in Etxesakan Street, No. 5, Office B, of the town of Zizur Mayor (Navarra Spain), NIF B71248983 pending registration in the Register of Navarra, and the contact email address, is the owner of the website (hereinafter the WEB SITE AND / OR PORTAL). The SELLER provides through this online store information about products offered for saleon the terms contained in the general conditions of purchase.

On the other side, any visitor to the web site who acquires one or more products offered for sale, will become a client (hereinafter the Client or Clients).



2.1 These General Terms and Conditions are to regulate the commercial relations arising between the seller and the customer who purchases products offered through the website.

2.2 Notwithstanding that in the future these conditions can be offered in other languages, they are currently offered exclusively in Spanish.



3.1 The purchase of any products offered through the WEBSITE, implies acceptance of the General Terms and Conditions governing the acquisition of the products offered.

3.2 The SELLER informs that the procedures to effect the acquisition of the products offered through the Website are those described in these general conditions as well as others display  on the screen while navigating the website.

3.3 To buy online the user has the option to register on the site prior to any purchases. To do this you simply click on the "sign in” icon which is on the top menu of the page and follow the instructions which appear on the screen. The Password that the register user selects to access this website must be safely kept. In the event of loss, misplacement or unauthorized disclosure to third parties, the CUSTOMER must inform the SELLER in the shortest time possible in order to proceed to suspend the account.

3.4 As a requirement to buy on this website the customer must be over the age of eighteen and must have the legal capacity necessary to purchase. In the case of buying the item from outside the territory of Spain, the customer must be of legal age and meet the requirements required by applicable law of the country.

3.5 Any modification and / or correction of the data provided by customers while navigating shall be made following the guidance contained in the website. In particular from the private area of each profile, the registered user can supplement or amend the data concerning the billing and shipping address of the order.


4.1 The products offered on the website, along with their characteristics and price, are displayed on the screen.  Any element not included in the description is expressly excluded. Prices shown on the screen are in euros and include VAT and will be at all times current, except in the case of typographical error. Offers and their duration will be properly displayed on the screen. If the period of validity of the offer is not mentioned, it will be valid as long as it appears on screen. All products offered on the site are subject to availability. Depending on the constraints imposed by its suppliers, the seller reserves the right to modify the range of products.

4.2.- The price shown on the screen does not include any customs fees, brokerage charges, or any other taxes that the purchase can generate, in which case will be borne by the BUYER.

4.3 To proceed with the purchase of products offered through the PORTAL, clients must add to the Shopping Cart the product(s) they want to purchase, following the indications listed on the screen, completing the electronic form supplied (or any other form that might appear) and send it to the SELLER by clicking on the icon / button "SEND PAYMENT", which involves reading and acceptance of each and every one of these General Conditions as well as the particular conditions.

4.4. - After completing the purchase, the SELLER will immediately confirm the customer with a message on the screen and by email to the email account designated by the CUSTOMER.

4.5.- The SELLER will not archive the electronic document which formalized the agreement, and therefore, the client will not have access to it afterwards, these general terms and conditions can be viewed and if necessary downloaded by customers from the website.

4.6.- The SELLER reserves the right to modify the content, features and prices of products offered through the PORTAL. Such modifications, additions or withdrawals of products will not affect products previously acquired by customers which will be governed by the conditions established at the moment of the purchase.


5.1 Shipping costs will depend on both the sending system and Courier Company selected by the customer as well as the weight and volume of the order placed by the customer.

5.2 The payment of the requested order can be made through the means of payment indicated on the screen. To pay, the customer must follow the instructions on the screen, providing the information requested.

5.3. After the purchase, the SELLER, will ship the products purchased by the CUSTOMER to the person and address specified in the order. If the product does not require customization, delivery takes place in a normal period estimated between 48-72 business hours. If the product requires customization, a further period of 4 to 5 working days shall be added the period prescribed above. In any case, the purchase will always be delivered within thirty calendar days from the date of preparation of the order. There will not be any deliveries Saturdays, Sundays or holidays. Upon receipt of the order, the client must check the condition of the goods and indicate any anomalies on the delivery receipt.

5.4 Possible claims for visible damage due to transport of the product shall be communicated by the CLIENT to the SELLER within 48 hours after receipt of order. After this period the seller will not be liable for any claim for this reason, due to the fact that no transport agency takes responsibility for damage products after that period.


6.1.-Information on the right of withdrawal

Only clients who have the status of consumers or users may exert the right of withdrawal provided in this clause, if permitted by the nature of the goods purchased from the seller, in accordance with the provisions of the Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

6.2.-Right of withdrawal:

Customers are entitled to withdraw from this contract within 14 calendar days without justification.

The withdrawal period will expire after 14 calendar days from the day the customer or a third party indicated by the client, other than the carrier, acquires the material possession of the goods.

In case of a contract ordering the delivery of multiple goods, ordered by the customer in the same order, and delivered separately, the period begins on the day the customer or a third party indicated by the client, other than the carrier, acquires the material possession of the last goods.

To exercise the right of withdrawal, customers must notify the seller in Etxesakan street address, No. 5, Office B, of the town of Zizur Mayor (Navarra Spain or email address the decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by mail, a fax or an email). Customers may use the withdrawal form provided below, although its use is not mandatory.

To meet the withdrawal period; it is sufficient that the communication concerning the exercise of this right by the Customer is sent before the expiry of the deadline.

Model withdrawal form

(Only complete and return this form if you wish to withdraw from the contract)



Etxesakan Street, No. 5, Office B,

Zizur Mayor (Navarra Spain.



Hereby I/ we inform that I/ we gave up my/our contract of sales of the following goods / provision of the following facility

- Ordered on / received on days:

- Name of consumer and user or consumers and users:

- Address of consumer and user or consumers and users:

- Signature of consumer and user or consumers and users (only if this form is notified on paper)

- Date




6.3.-Consequences of withdrawal:

In case of withdrawal by the customer, the Seller shall return to the CUSTOMER all payments received from them, including the costs of delivery (with the exception of the additional costs resulting from the choice by the customer of a different mode of delivery to the least expensive type of standard delivery offered by the seller) without undue delay and in any event no later than 14 calendar days from the date on which the client informs the seller of his decision to withdraw from this contract. The SELLER shall make such reimbursement using the same means of payment used by the customer for the initial transaction, unless the CLIENT has expressly indicated otherwise; in any case, the client will not incur any expenses as a result of the repayment. The seller may withhold the reimbursement until they have received the goods, or until the customer has supplied evidence of shipment of the goods to be returned.

The customer must return the goods or deliver directly to the seller, Etxesakan Street, No. 5, Office B, of the town of Zizur Mayor (Navarra Spain), without undue delay and in any event not later than the time limit of 14 calendar days from the date on which it had notified the seller of his/her decision to withdraw. The deadline will be considered to be abided by if the client makes the return of the goods before the period has ended.

The customer must bear the direct cost of returning the goods. Customers can choose the transport agency of their choice. On a purely indicative basis, the clients may consult the transport rates of the following agencies of transport.




The CLIENT will be responsible for the diminished value of the products resulting from handling or misuse. In case of tampering with the goods the SELLER shall not be obliged to return to the client the full amount of the damaged property.


6.4. Warranty.

Regarding the products that the customer can purchase through the online store, the warranties will be applied that were legally required or those that the product manufacturer voluntarily commits to apply. In the event that the customer has the status of consumer and user they will be subject to the provision of the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. In general terms this law grants a period of 24 months guarantee, being in any case, as indicated the legal warranty period for the purchased product.

Damages caused by the apparent use of the products purchased will not be included in the guarantee.



7.1 For the purposes of these General Conditions and for any communication or complaint, etc. which might be necessary, the CUSTOMER should contact the SELLER sending a message to the email address given in the beginning of these conditions or by writing to the SELLER at the above address. Communications from the SELLER to the CUSTOMER will be made according to the data provided by the customer on the WEBSITE. The CLIENT agrees to the use of email for communications relating to the use of the WEBSITE, and / or purchase of products.

7.2 The SELLER has complaint forms available for the Customer who requires them at the address indicated in the first clause of these general conditions.



In accordance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, the customer is informed that the data provided in the purchase process will be included for its treatment in a file owned by the SELLER, located in street Etxesakan, No. 5, Office B, of the town of Zizur Mayor (Navarra Spain), with the aim of providing the services contracted through this WEBSITE and to respond to client requests for information. The client also consents to use of their data for advertising purposes and for receiving communications of products or services that the seller can market, even if the commercial communication is by electronic means.

In accordance with Article 5 of Law 15/1999 it is communicated to the CLIENT that, with respect to the personal data collected for its treatment, the clients have the ability to exercise their rights of access, rectification, cancellation and opposition, by writing an application to the SELLER to the address given in the beginning of these conditions, in the terms endorsed by the legislation.



The Seller may at any time and without notice amend these General Conditions and / or the particular conditions which in  its case are included, by posting such changes on the Portal, so they can be known by CUSTOMERS always before visiting the Portal or before the acquisition of any products offered on the portal. The general conditions governing each sale will be those in force at the moment of contracting. Subsequent amendments to these general terms and conditions shall not affect in any way the sales already made.



10.1 These conditions shall be governed by Spanish law, which applies in matters not provided in this contract in matters of interpretation, validity and execution.

10.2 For those cases where the client does not have the status of consumer and user and therefore acts as an entrepreneur and there is no standard for courts to limit the disposition thereof by the parties in the sense in which these are regulated, it is established that all matters arising in connection with the sales through this site, are subject to the jurisdiction of the Courts of Pamplona (Navarra), expressly waiving any other jurisdiction that may apply. In the event of any provision prohibiting fixing jurisdiction in the case previously referred to, this epigraph of the general conditions shall be considered as not mentioned.




In accordance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, the user is informed that the data where appropriate provided through the forms on the website will be included for processing in a file owned by VELITES FITNESS, SL located at street Etxesakan, No. 5, Office B, of the town of Zizur Mayor (Navarra Spain).

In accordance with Article 5 of the Organic Law 15/1999, you are informed of the possibility of exercising your rights of access, rectification, cancellation and opposition of your personal data collected by writing to the owner of the file to the address:

Etxesakan Street, No. 5, Office B, of the town of Zizur Mayor (Navarra Spain) under the terms endorsed by the legislation.



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